Frequently Asked Questions

Things to check when logging in to your account:

  • Password is in lowercase not capitals
  • Email address is correct
  • Try refreshing the page
  • If you are unsure what your log-in details are or still cannot access your account please do not hesitate to contact us.
    Please see map and key for information on our delivery routes:
    Delivery Routes
    Orders placed AFTER 3pm will not be eligible for next-day deliveries.
    Some items may have been out of stock during the time the order was placed. These should be listed on the back-order section of your delivery note. If you would like a copy of Proof of Delivery sent to you, please do not hesitate to contact us.
    We are not medically trained to tell customers which pads are needed. Residents need to be assessed by a qualified nurse who can give a professional opinion. We are happy however to give guidance on absorbency levels and pack size.
    If your order is under 100 excluding Vat then you will incur a carriage charge.

  • From March 22nd 2019 this charge increased to 10.00
  • This is for mainland UK only
  • Anywhere else in the UK or international shipments will be looked at on an individual basis
  • Contact us in the office if you are unsure of what carriage might be.