Shipping Information Delivery is usually 2-3 working days unless you state that next day is required. If you require next day delivery for an urgent order you must order by 2pm and this must be stated in the delivery instructions box at the checkout. Next day delivery only applies to Mainland UK orders and excludes remote and offshore areas. Next day delivery excludes weekends. Orders for large amount of goods placed will be delivered on pallet and are usually delivered within 2-3 working days. Orders placed after 3pm Friday and over the weekend will be processed Monday for delivery Tuesday. Delivery charges apply to Northern Ireland, Highlands, Isle of Man and Isle of Wight. Some items such as heavy catering equipment items and some crockery have an extended delivery time, they are normally delivered within 5 working days although some times 7 to 10 working days may be required, we will contact you shortly after receiving the order to advise you if we foresee any delays. Please note we cannot guarantee times of delivery but can contact the drivers on occasions if required for these products. Please contact our sales centre Tel: 01264 334475 if you need to confirm lead times. Equipment may be sent direct from our suppliers, depending on the product. If your item is not in stock, we will back order for you. We will only charge you for the items that we have in stock and despatch to you. Tax Charges for orders made from the UK or the European Union, 20% VAT is added. We don't currently offer international shipping.